Help CenterFollow the Steps Below on Exam Day
Examinee & Proctor: Log in to www.alwaysfoodsafe.com/learn
Both the examinee and proctor will need to be logged in on separate devices to start the test.
Make sure the Examinee has an exam in their account!
The exam link is either purchased directly to the account, provided by management, or pulled over from a partner training company.
If the account says "You do not have any courses yet" please determine the provider of the exam purchase and retreive the exam link.
Examinee: Activate the exam
The examinee will need to enter information in order to activate the test. This includes Language, Time Zone, Phone Number and Address.
Proctor: Click the "Proctoring" link at the top of the page
Proctor: Click "Create" and add the City and State
This portion has been updated! You only need to enter the City and State to create the session. All other information will be recorded automatically at the start of the exam.
Proctor: Click the pencil next to your "Pending" session and retrieve your "Session Code"
You will now be viewing the session. Your Session Code is located at the top.
In the example below, the Session Code is P-FQ5E-RXTD. This code is the examinee's "password" to start the test.
Examinee: Enter the Session Code
Once the Session Code is entered, check the box to agree to confidentiality rules. Then click "Proceed to Exam".
After this step, the examinee will see a waiting screen with "Requesting Session Access".
Proctor: Accept examinees into the session
Wait for all of your examinees to enter the session code. Once this is done, they will populate within the session ready to be added. You can either add them individually using the (+) or wait for all examinees and click "Accept All". Double check that all of the examinees are listed as accepted.
Proctor: Complete the Attendance Form
At this step, it is very important as the proctor to check the examinee information is correct!
Make sure you are selecting the appropriate ID Type.
Proctor: Now you can click "Start Session"!
Please check that the examinee(s) are ready. This will begin the test and timer on the examinee's device.
Proctor: Complete the Seating Chart
If you have less than 10 examinees, please click "Opt Out of Seating Chart".
If you have more than 10 examinees, organize the seating chart as it appears in the room then click "Accept and Go to Seat Assignments".
Then click "Assign" next to each examinee name and choose their seat.
Proctor: Notes for the running session
Status: Tells you whether the exam is running and how long the examinees have left to test.
Actions: Here you can Refresh, Pause, or Eject, an examinee. The refresh is simply to refresh that examinees details. The Pause is to Pause their exam for an unexpected bathroom break (You will have the ability to enter details of that pause as well as unpause when they return). Eject is only to be used in the case of cheating, do not Eject an examinee for any other reason!
Examinee: Once complete, submit the session for grading
Proctor: Finalize each examinee
You will know a session is complete as a Finalize action will appear next to the examinee's name. Click Finalize to submit the exam information.
Proctor: Complete the Final Checklist documentation and click "Complete Session"
This step is very important! If you do not complete this step, your examinees will not receive their certification.
Proctor: Review examinee's exam status
Now you will have visibility of the pass/fail status for each examinee.
Congratulations! You have completed the session!
For additional help, feel free to contact us at the information below.
Email: help@alwaysfoodsafe.com
Phone: 844-312-2100 ext 2