Make sure you have reviewed the "Remote Exam Set Up" article
https://alwaysfoodsafe.kb.help/remote-exam-set-up-with-proctoru/
Restart your computer prior to scheduled exam time!
This helps avoid CPU/RAM load issues
Open the Guardian browser and navigate to www.alwaysfoodsafe.com/learn
If you do not have the Guardian browser downloaded, please review the "Remote Exam Set Up" article
Log in to your AFS account
Select "Schedule or Begin Your Remotely Proctored Exam"
Select "Start Session" on ProctorU website
This will prompt you to take your pictures. Please make sure to 'Agree/Allow' any pop ups in this process!
At the waiting screen, click "Support" at the top left corner of the screen.
This will open a chatbox with the proctor. Please wait to communicate with them here!